Below is a list of most commonly asked questions regarding life at Rising View. If you need additional information please contact our office.
Who is eligible to live at Rising View?
Rising View is open to active military members including single unaccompanied and families. If you would like to live in one of our neighborhoods, please contact our office for more information.
Do I have to sign a lease?
Residents are asked to sign a 12-month lease; however, if you are a military member and are deployed or receive orders to PCS you will be released from your agreement with thirty (30) days notice and a copy of the orders.
Will I have to sign a lease every year?
No. After the initial 12-month agreement expires, your lease automatically becomes month-to-month. Contact a leasing professional if you have questions or your living arrangements change.
If I’m deployed or on a remote tour, can my spouse sign a
lease on my behalf?
Your spouse must have a special Power of Attorney (POA) in order to sign a lease or provide notice to vacate privatized/military housing on behalf of the military member. Contact the JAG/legal office for assistance.
How much is my rent?
If you are a military member the amount of your rent is set at your Basic Allowance for Housing (BAH) “with dependent” rate. If you are a non-military member contact our office for more information regarding rates.
I’m in the military and I have a change in grade. Will my
In this instance, your rent amount will be adjusted to coincide with the change in grade; however, the rent amount will never be more than your BAH “with dependent” rate. We ask that you please contact our office within five (5) days of the change so we can make the necessary updates to your account.
What can I expect when I turn on the furnace for the first time?
When the furnace is turned on and the heat exchange gets hot it will begin to smoke. This smoke is the shipping/storage oil coating on the heat exchange and it will only last for a short while. So for the first cycle on your furnace be sure to open the windows to air out the smoke. The smoke alarms may go off as well just be sure to open the windows first and this may not happen. If you have any problems please don't hesitate to contact the Maintenance office.
How do I report streetlight problems?
In new construction areas, there have been some recent issues regarding streetlights not working. If you have a concern to report, please report to OPPD using this form: https://ww3.oppd.com/sor/Default.aspx
Is renter’s insurance required?
Yes; however, Rising View will pay for you coverage! Click here to view a summary of our renter's insurance policy. You pay nothing!
What about home maintenance?
Everyone living at Rising View deserves a quality home. We are proud to provide residents with 24-hour emergency maintenance. Our trained technicians are committed to providing you the best in customer service.
How long will it take to get repairs done in my home?
We take every maintenance request seriously and do our best to respond in a timely manner, based on the severity of the request. Response time for emergency requests is one hour, 24 hours for urgent requests and three days for routine requests.
What is the self-help store?
Rising View is now offering delivery service for our self help items such as furnace filters, window well covers, etcetera! This service will be available Monday through Friday 7:00AM-5:00PM. The self-help store will still be open on Saturdays from 9:00AM-12:00PM but you will need to stop by the office to pick them up. We would prefer that you be home when we deliver these items but we would be glad to deliver them to your front door if that is not possible. Please call Rising View Maintenance Office at 991-9820 or email us (click on the Contact tab and then on the Service Request tab to email the Maintenance Office with what items you need) for delivery service.
Do I have to mow my yard?
All residents are responsible for mowing their yard. This also includes edging and trimming shrubs. Residents are free to landscape their yards to enhance the overall beauty. Contact the leasing or maintenance office if you have questions about landscaping.
I don’t have a lawnmower. What can I do?
Rising View provides a list of contractors to assist you in maintaining your lawn.
I’m a military member who will be deployed. Can someone take care
of my lawn while I’m away?
Yes, America First Communties provides a list of contractors to assist you in maintaining your lawn during your absence.
What if my neighbor doesn’t take care of his yard?
Yard inspections are held periodically throughout the community. If someone violates the requirements set forth in the handbook regarding yard maintenance, then the resident will be contacted to take care of the yard.
Are there yard inspections?
Yes, each week there are oversights done for yard inspections. The dates of inspections vary but they are done continually to ensure the community is kept well-maintained and beautiful.
Where are Rising View's homes severe weather shelters located?
In case of severe weather we would like to advise residents to locate severe weather shelters in their homes as well as find others around the Bellevue/Offutt community. Any room (lower level of the home if possible) without a window or one not along an exterior wall is an option as well as under the staircase. Click here for more information and tips on how to deal with severe weather.
Who handles snow removal?
All residents are responsible for shoveling their driveways and sidewalks. Rising View has contracted with an outside vendor for snow removal in the street. During heavy snowfall we ask for everyone’s cooperation and patience during the process.
Is there someone I can contact if I’m unable to remove snow
from my driveway or sidewalk?
If you are deployed or the spouse of a deployed military member and need assistance, please contact a vendor from our list of contractors.
If I’m leaving the community, how far in advance do I need to schedule my pre- and final inspections?
We ask all residents to contact our office at least 60 – 90 days before moving so we can schedule the inspections.
Are firearms permitted in the community?
Air Force policy is not to “overly restrict” possession of personally owned weapons in housing and, as of August 2010, there is no longer a requirement for those living in privatized housing to register their personal owned weapons at the Base Security Forces Armory. However, “Federal law prohibits carrying a concealed weapon on a military installation without written permission from the Installation Commander.” The Nebraska statute prohibits the carrying or possession of a firearm anywhere in Nebraska where prohibited by state or federal law. When moving in, all residents must sign the appropriate paperwork with Rising View.
Are pets allowed?
Yes, pets are welcome in the Rising View community. Click here to view our current pet policy. There is a one-time, nonrefundable pet fee of $200 due at move-in for up to two pets/household. There is a $15/month fee for a third pet. There is a limit of three pets per household. (Leases signed before Oct. 8, 2008 are not subject to pet fees.)
Does the community have a pet park?
Yes, a pet park is located off Capehart Road just off the tennis courts. Please be courteous of other residents using the park.
Can I get a fence for my yard?
Yes, you have the option of either renting a fence from a local company or purchasing a fence as long as you remove it when you move out. It will need to be professionally installed, black, vinyl, chain link fencing and you will need to notify our Maintenance Office. When you move in we will provide you with additional information to help you with this process. Click here for more information about our fencing policy.
Where can I park?
We ask that residents use garage and driveway space first (especially during inclement weather). There is on-street parking available as well for those times when extra parking is necessary. Please contact our office if you experience a parking issue.
Can I park my boat or RV in my driveway?
In order to maintain the beauty of the community, we do not allow boats, RVs (e.g., motor homes, travel trailers, ATVs, tent campers, canoes, boats and trailers). RVs are allowed in the community on a short-term basis (less than 72 hours) for loading and unloading purposes.
Where can I place my flag?
We have had a number of questions of where to place flags on the new homes. The only authorized place where a flag can go is on a 20" - 24" section of vinyl siding in between the front porch and the garage. If you choose to do this you must place a piece of weather foam between the back of the flag bracket and the vinyl siding. The flag bracket must be metal and will have to remain in place when you move. In our single family homes along Dow and Carswell, the authorized location for a flag is on the siding by the light for the garage. As in the other authorized locations the bracket must be metal and have a weather gasket placed behind it and must remain after move out.
We realize that each resident would like to put their own touch on the homes appearance. In an effort to maintain a level of uniformity the authorized item for creating a border around the mulch beds at the fronts of the home is the black flexible border. This must be buried and only have 1" to 1 1/2" visible above ground. If you have any other style, this is not authorized.
Just as a reminder any alteration inside or outside must be submitted by way of the email work order request. You will receive an answer back with the authorization or denial and a reason for it.
Click here for a map of Offutt Air Force Base
Click here for a map of Coffman Heights Housing Area (Rising View on-base community map)
Click here for a map of Capehart Housing Area (Rising View off-base community map)
Click here for a helpful directory of phone numbers associated with Offutt Air Force Base
Can I hold a garage sale?
Yes; however, home made signs are not allowed. Contact the leasing office and we will provide you with approved signs.
What is the Resident Advisory Board?
The Resident Advisory Board is a panel of residents who are committed to making our community a great place to live. Board members help new families adjust to the community and look for ways to improve the lives of everyone at Rising View. If you would like to make a difference of every resident contact the leasing office and become a member today!